Terms Of Business

Terms of business

“Our”, “We” & “Us” shall mean Brascote & Company Limited.

General

These terms of business apply to services and goods supplied by Brascote & Company Limited, Unit 1, Church View, Newbold Verdon, Leicestershire LE9 9NG.

Registration

To qualify as a trade customer, you must register your details on our website. A representative of Brascote & Company Limited will contact you to discuss your application and provide a unique log-in to our product ordering pages on our website upon a successful application. All applications are treated separately and are approved at our own discretion.

Pricing

Our pricing is published to qualifying trade customers on registration. Alternatively, prices can be sought from our trade partners at our two locations.

Payment

Unless a trade credit account has been agreed with us separately, the price of the goods ordered shall be payable in advance by proforma invoice. As our products are hand-finished to order, we do not process any orders until full receipt of payment.

Confirmation of order

On payment of your proforma invoice, an order confirmation will be sent to you to acknowledge the processing of your order. Once we send this confirmation, there is a binding and legal contract between you and us. No addition or alteration to the order will be valid unless agreed in writing by us. In the event of such alteration, additional charges may be made.

Delivery

Our delivery times from order confirmation is approximately 4 weeks for items held in stock.

You will receive an email with tracking number via our designated courier service when the order is despatched. The parcel will require a signature on delivery. Our courier service protects financially against any loss in transit; should this happen we will replace the items, however, delivery times of the replacement stock are subject to availability and will revert to the original 4 weeks lead time.

We aim to meet our set out delivery times, however, we will not be held liable for any force majeure that may affect our ability to deliver on time.

Stock Availability

We endeavour to hold stock of all products shown on our website, however, occasionally an item may be out of stock. Our website will accept orders for out of stock items; should this happen, we will contact you on receipt of your order to notify of potentially longer lead times to receive respected items.

Title and risk

Title to the goods or services ordered remain the property of Brascote & Company Limited until full payment is received. Responsibility of goods remains with us and will only pass to you upon receipt of the goods.

Installation

We do not offer an installation service for our products; however, we are happy to provide advice via email or over the phone. We advise that an experienced and qualified person fit our products. We cannot be held liable for any damage to our products, inflicted through poor installation.

Cancellation

As our products are finished to bespoke orders, we can only accept cancellations of orders in writing and on the condition that we are reimbursed all costs, expenses or losses resulting from the cancellation.

Returns

If you experience any problems with your order, please get in touch and we will help resolve any issue. As our products are finished to bespoke orders, we are unable to accept returns if you change your mind or decide the products are no longer required.

Quality

We have taken every care with the descriptions and specifications listed for each of our products, however, these are intended only to give a general description and are not binding.

We cannot accept any responsibility for variation in colour between our products viewed online and actual products received.

All finishes applied to our products will naturally change over time and with use. As such we are not liable to receive returns based on such organic changes. Please refer to each individual finish description on our website for specific details.

Please be aware when ordering repeat stock on a separate occasion that batch finishing may vary in colour between orders. We advise ordering all items for a project as one order to avoid colour variance.

Warranty

Our products are covered by a ten year warranty against a manufacturing fault, provided that the items have been fitted and used for the purpose for which they have been designed. Where we have cause for concern that misuse may have caused a claim, then repair charges or necessary parts may be charged.

Changes to these terms

You can review the most current version of our Terms of Business at any time on this web page. We reserve the right to update, change or replace any part of these Terms of Business at any time, but will notify any current registered customers of any variations in writing. Latest edition 06.07.2020.